Consumer Rights

To get acquainted with the financial results of the insurer's annual balance sheet confirmed by an independent auditor and annual results of its activity during the insurance contract conclusion;

To get information on the rules and conditions of insurance, as well as information on the the insured rights and duties from the İnsurer;
To receive duplicate from the insurer in case of loss of insurance certificate;
To obtain explanations about conditions of the insurance contract and insurance rules from the İnsurer;
To propose to amend the terms of the insurance contract;
To get essential information and advice to prevent the occurrence of an insurance event and reduce the consequences of the events from the İnsurer;
To use the services of any independent expert included into the registry in the accordance with legislation for the purpose of determining the amount of damages;
To get acquainted with the results of the amount of damages which are determined by the insurer or the independent expert and the amount of the insurance payment;
To complaint to the financial market supervisory authority and the court in case of insurer's disagreement with the decision on refusal of insurance payment or amount of insurance payment;
To receive insurance payment in accordance with the insurance legislation.

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